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| Communication Methodology |
Our experience over the years has helped us understand the decisive role played by clear communication to ensure the success of an outsourced project. Very often, misunderstandings due to poor communication between the customer and the provider have caused the failure of many an outsourced project.
At Dharma Solutions, we are also aware of communication errors due to cultural differences. This is where we use our vast experience with American and British customers to avoid cultural gaps in communication.
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| We also use various tools to facilitate clear, unhindered one-on-one interaction with our customers. Some of the utilities we use to ensure effective communication and information flow through the project lifecycle include |
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- DotProject - An online project management tool, DotProject allows you to remain up-to-date on the developments in the progress of your project. This increases the amount of control you can exercise on the progress of your custom software development project.
- Messenger - For all one-on-one communication, we use instant messenger, Yahoo or Skype, to make it easier for you to voice any concerns or clarifications in real time. We also use Skype for online conference calls with our customers.
- Go to Meeting - For projects that require customer walkthroughs, we use Go to Meeting, an online conferencing software.
- Documentation - We document the minutes of all meetings and share them with all stakeholders involved.
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We also ensure that during the course of the project, you have: |
- A Single point of Contact - The project manager assigned to your software development project will serve as your single point of contact for all communication..
- Escalation Procedure - We also ensure that we provide you with a clear procedure, should any need arise to escalate issues.
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